Here we will answer the most frequently asked questions about e-tickets for the Nederlands Fotomuseum.

1. After finalising my order, I didn't receive a confirmation email with my e-ticket. What should I do?
The confirmation email may have ended up in your junk mail/spam folder. If this is not the case, then please contact us via info@nederlandsfotomuseum.nl or call +31 (0)10 20 30 405 (on weekdays from 9:00 a.m. to 5:00 p.m.). Please make sure to clearly state your name and the email address you used to book the e-ticket.

2. I lost my e-ticket and cannot find it in my mail. What should I do?
Please contact us via info@nederlandsfotomuseum.nl or call +31 (0)10 20 30 405 (on weekdays from 9:00 a.m. to 5:00 p.m.). Please make sure to clearly state your name and the email address you used to book the ticket.

3. Can I buy tickets at the museum?
No. The Nederlands Fotomuseum is complying with the 'protocol for safe and responsible reopening of museums’ issued by the Dutch Museums Association. This protocol mandates that museum visitors must have a pre-booked online reservation that includes a valid e-ticket for a specific date and time slot. Read more about our safety measures 

4. Why do I have to fill in my name, email address, and home address when I want to buy a ticket?
The Dutch Museum Association’s ‘protocol for safe and responsible reopening of museums’ stipulates that all visitors can be traced by the GGD [the Municipal Health Services] in case a visitor proves to have been infected with COVID-19. In that case, the visitors who were at the museum at the same time will be contacted and informed. This means that people can only make ticket reservations for themselves and for those who are part of their household, such as family members, partners, or people sharing a house. The person making the reservation will be the contact person for the entire party.
To ensure compliance with the protocol and for possible notification at a later time, we need to process the personal details of all visitors who have booked tickets. The required details are a visitor's first and last name, email address, and home address. The day and time of the visit to the museum will also be registered. Read more about our privacy policy

5. The tickets include time slots. What does that mean? 
In compliance with the Dutch Museums Association’s ‘protocol for safe and responsible reopening of museums’, we can only sell e-tickets with a designated time slot. Therefore, you are able to choose the date and time you wish to visit the museum; however, you will have to enter the museum within the chosen time slot. After that, you can stay for as long as you like until the museum closes at 5:00 p.m.

6. I have a Museumkaart, BankGiro Loterij VIPkaart, Rotterdampas, ICOM card, Rembrandtkaart, or a CJP card. Do I still need to buy an e-ticket?
Yes, you must purchase an e-ticket in order to visit the museum. That is why everyone with a Museumkaart, BankGiro Loterij VIPkaart, Rotterdampas, ICOM card, Rembrandtkaart, or a CJP card still has to book an e-ticket. Please don't forget to bring your pass/card. When arriving at the museum, you must present your card/pass together with your e-ticket.

7. Do I still have to pass the cashier’s desk with my e-ticket?
Yes. When you enter the museum, your e-ticket will be scanned by one of our staff members. After that, you follow the designated routes to the exhibitions, cloakroom, and toilets. If you have obtained your e-ticket with a Museumkaart, BankGiro Loterij VIPkaart, Rotterdampas, ICOM card, Rembrandtkaart, or a CJP card, then please don't forget to bring this pass/card with you.

8. Can I give my e-ticket to someone else?
No. You can only book e-tickets for yourself and for persons who are part of your own household, such as family members, partners, or people you share a house with. You may not transfer the e-ticket to another person.

The Dutch Museum Association’s ‘protocol for safe and responsible reopening of museums’ stipulates that all visitors can be traced by the GGD [the Municipal Health Services] in case a visitor proves to have been infected with COVID-19. In that case, the visitors who were at the museum at the same time will be contacted and informed. This means that people can only make ticket reservations for themselves and for those who are part of their household or with whom they form a social unit such as family members, partners, or people sharing a house. The person making the reservation will be the contact person for the entire party.

9. Can I exchange my e-tickets or get a refund? 
 It is not possible to get a refund. In case you have a cold you can alter your reservation at no additional cost by mailing info@nederlandsfotomuseum.nl. 

10. Does my e-ticket have unlimited validity?
E-tickets are only valid on the date and during the time slot chosen by you.

11. I want to buy an e-ticket for another person as a present. Is this possible?
Yes, you can, provided that you buy the ticket by entering the name, email address, and home address of the person you wish to buy the ticket for. It is not possible to have the e-ticket sent to your own email address. This measure is necessary to comply with the 'protocol for safe and responsible reopening of museums’. You can read more about this in the response to question 6.

Gebouw Las Palmas Wilhelminakade 332, 3072 AR Rotterdam +31 (0)10 203 04 05 info@nederlandsfotomuseum.nl

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